Customer Service Representative


• Wage: $22-$23 x 35 hours per week.
• Work schedule: 9 am – 5 pm (1 hour unpaid lunch)
• Start: ASAP
• 2-5 years customer service experience in warehouse or manufacturing
• Great communication/interpersonal skills ; organized & accurate; can work independently with minimal supervision; PC & Office Suites literacy

Job Description: Please see below

Position Summary:  The Customer Service Representative serves as customer contact and supports the entry and fulfillment of customer orders; provides information and assistance related to resolving customer inquiries and meeting customer requirements.

Essential Duties/Responsibilities:
• Review customers’ purchase orders and return merchandize authorization received via email and fax and follows up by telephone as needed
• Verify content of orders placed, including products, quantity, prices, shipping method, destination, and delivery date requested
• Use the company’s order management system to Maintain price lists, customer data, forecast data; verify prices and provide quotations to customers; generate invoices; accurately and timely enter customer orders and factory invoices;allocate inventory and prepare shipping instructions; respond to inquiries and questions about product pricing, stock availability, status of existing orders, and related matters from customers, sales personnel, and other staff members; issue return authorizations to customers; process stock orders received from Sales Managers and the Management team
• Use the company’s reporting databases to Prepare allocation reports; Generate order change requests; Prepare receiving labels; Generate inventory planning reports
• Mail invoices to customers in accurate and timely fashion
• Track and follow up on open orders
• Communicate with customers, sales personnel and shipping department about shipping options, delays and items on backorders
• Prepare international shipping documentation and customer-specific labeling/packaging/documentation requirements
• Resolve billing and shipping issues by identifying the problem, working with the Accounting and Shipping personnel, and processing required adjustment and correction in the order management system
• Resolve customer complaints by performing research and escalating to a supervisor or manager as necessary
• Maintain records and documentation related to the processing of customer orders in the Customer Service group’s files in electronic and paper format
• Assist in the creation and development of Customer Service task related manuals


New Jersey